FAQ

What are your delivery charges and when will I receive my order?

Shipping is charged at a flat fee of SGD$5.00. For orders above SGD$100.00, shipping is free-of-charge and shipping fee will be automatically waived off at checkout.
You will receive your order within 3 - 5 working days. 
 
Do you accept returns or exchanges?

Product should be in its original packaging and condition.

Here, The Penguin Cove adopt a 7 calendar days upon receipt of your order. Kindly check your order after you received it as we will not be able to process a refund or exchange if the receipt of your order is more than 7 calendar days. 

An exchange or refund will be processed due to the following reasons:

  • Damaged goods due to shipping
  • Wrong order

As all items have been inspected before dispatch, please attach image(s) of defective item to facilitate assessment and processing. Exchange is only applicable for defective items.

Request for refunds will be subjected to assessment and customer will be notified on the status of request within 5 business days.  

Please kindly note that all shipping costs will be borne by customer requesting for an exchange or refund.

Any other questions?

Please drop us an email at thepenguincove@gmail.com